Johnson Hinkle & Associates, LLC

Downtime Procedures

Downtime Procedure development fills the gap when systems are unavailable.  The procedures help keep operational areas functioning with no loss of critical financial or clinical information.  When systems are recovered, each department should be poised with all information organized for proper data-entry and roll-forward.  The hospital is ensured of prompt resumption of business as usual.

Key Areas Addressed:

  • Escalation process for critical departments.
  • Departmental interdependencies.
  • Transportation.
  • Communications, voice, fax, other
  • Common terminology.
  • Critical forms and reference material.
  • Staffing requirements and shift change process.
  • Transaction capture and temporary records management.
  • Training and education.
  • Sync up with Information Technology.